Frequently Asked Questions

Booking

Later check out – 11am, flexibility with check in time, free gift and preference of apartment, subject to availability. Best rate, no deposit, and flexible and advance rates available

You can make a booking on our website Destination Edinburgh Apartments | Destination Edinburgh Apartments   or by calling us on 0044 131 556 3840

Yes, Edinburgh has introduced a visitor levy on paid overnight accommodation. This levy is part of the Visitor Levy (Scotland) Act
 
Key Details of the Edinburgh Visitor Levy
  • Rate: 5% of the accommodation cost (excluding VAT).
  • Applies to: All paid overnight stays
  • Duration: Charged for the first five consecutive nights of any stay.
  • Effective Date: Bookings made on or after 1 October 2025 for stays commencing on or after 24 July 2026.

Yes. The 5% levy for up to the first five nights is already included in the displayed price for your stay. No additional payment is needed at check-in.

Minimum age of booker and lead guest staying is 25

Book directly with us and we can allocate your preferred apartment for your stay, subject to availability. You can find videos of our apartments on our website

No pets are allowed

All apartments and communal areas are non-smoking

We do not accept hen and stag bookings at our Southside or York Place apartments

This is detailed on your booking confirmation

This depends on the apartment you have booked. This would be in an extra bed or sofa bed and a charge would be applied if maximum occupancy is exceeded

Payment and policies are as agreed on booking and per our terms and conditions. This is noted on your booking confirmation and on booking website prior to booking. Flexible Rate – If cancelled before the cancellation deadline of your booking, as outlined at the time of booking and on your confirmation, then no fee will be charged. If cancelled later than the cancellation deadline outlined or in case of no-show, the total price of the reservation will be charged. Advance Purchase Rate– Strictly fully non-refundable or transferable at any point after booking

Full payment will be charged to the debit or credit card provided at the time of booking unless you have organised a bank transfer with us. If you have booked an advance purchase rate, payment is taken on receipt of the booking and is strictly non-refundable or transferable

You can change dates and guest numbers prior to your payment and cancellation date if booked on our flexible rate. After this date no changes can be made

You can cancel your booking by clicking the link on your booking confirmation to cancel. Or you can email us at enquiries@destinationedinburghapartments.co.uk

These are noted on our website Terms and Conditions | Destination Edinburgh Apartments

Destination Edinburgh are delighted to have Edinburgh Short term let licences for all our properties. Details of our licence numbers are noted in our terms and conditions
Terms and Conditions | Destination Edinburgh Apartments

All our apartments have a “C” Rating

House rules

Parties/events are not allowed – there is a Security Deposit per apartment to cover damage to the apartment including banners being stuck on walls, noise, smoking and anti-social behaviour.

within the apartment and all communal areas. Please respect fellow guests, our neighbours and the apartments themselves.

to reinforce we have noise sensors in the apartments as well as regular and staff/security patrols. We have security on call 24 hours a day so we will enforce all house rules and exercise our rights to ask clients to leave if they do not follow these rules.

If any house rules have been broken, we will be in touch with you to discuss and your pre authorisation will be charged if required

Apartments

At York we do have a couple of ground floor 2-bedroom apartments but there are steps up to the main door. We do not have disabled facilities at any of our apartments. Our Southside do have some stairs to the ground floor apartments and no lift in the buildings

We only have a luggage store at our York Place apartments for our guests staying here , subject to availability. This needs to be requested with us in advance, please contact us at enquiries@destinationedinburghapartments.co.uk

Free WIFI; log in details are found in your apartment

All beds are made up with sheets and duvets and hand towels, bath towels and bathmat are supplied

1 hairdryer per apartment and an iron and ironing board per apartment

Tea, coffee and sugar sachets, washing up liquid, soap, toilet roll, washing tablets and dishwasher tablets (no dishwasher at Southside). These are all provided to start your self-catering stay off and if require more you would need to purchase these yourselves

We provide:

Hair & Body Wash

Soap (In the kitchen and bathroom)

Toaster, kettle, microwave, fridge/freezer, oven, grill, hob. Saucepans, oven trays, plates, side plates, bowls, wine glasses, tumblers, champagne glasses, mugs. Cutlery, sharp knives, and various utensils

Arrival

Check in is 1500, if arriving earlier we do have a luggage store for our York Place apartments, this does need to be requested and subject to availability. Unfortunately, there is no luggage store at our Southside apartments

We will provide the entry details a few days prior to your arrival so you can check yourselves in

This is subject to availability; we will check and contact you back if possible and advise of any cost

There is no parking at our York Place apartments, best to  pre book at the Omni centre car parking. Once booked with us we will provde you with the disocunt code to receive the £14.40 per 24 hour rate, must pre book to recive this discount.
There is no parking at our Soutshide apartments, best to pre book  Hermits Croft Car Park, (justpark.com).

Departure

Check out is up to 11 am for direct bookings made with Destination Edinburgh (1030 am for agent bookings). You can also use our luggage store after check out if staying at our York Place Apartments, subject to availability. Please get in touch with us if you would like to use this, at enquiries@destinationedinburghapartments.co.uk There is no luggage store at our Southside apartments

This is subject to availability; we will check and contact you back if possible and advise of cost

Leave all keys on the dining room table, leave the beds unmade, no need to strip them. Place used towels in the bath, load the dishwasher and start it or wash dishes and put away. Make sure all rubbish is in the bins. Move all furniture and items back to original locations and make sure you have all your belongings

Contact

Our office is open 0830-1700 Monday to Friday, and you can reach us on 0044 131 556 3840

To contact us during your stay please call 0131 6000 255. If you require security during your stay, please call 0113 383 9036

Our online apartment guides also provide information which will help in planning for your stay

Southside Apartment Guests – https://guide.touchstay.com/guest/bFkQd4AM65rSO

York Place Apartment Guests – https://guide.touchstay.com/guest/bvmOj9CINEGfS

If you are still left with any questions, you can email us at enquiries@destinationedinburghapartments.co.uk